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Conversational Experience Designer - Amelia
United Kingdom (London)

The cognitive revolution has arrived. Automation and cognitive technologies are shaping the future of IT and business operations, and IPsoft is at the forefront of this massive shift in the way we live and work. If you want to be part of the future, IPsoft is the place to be. Innovation is our passion, and IPsofters at all levels have the opportunity to be creative and to be challenged.

As a Conversational Experience Designer at Amelia, you will:
• Mine insights and opportunities through workshops, research, and interviews
• Partner with stakeholders to curate conversation flows, UI choices, and underlying logic
• Design conversational experiences that address the business & user needs
• Work with engineers to train Amelia’s natural language recognition models
• Review chat logs, transcripts, recordings, and research to improve performance
• Contribute to internal knowledge creation, content standards, and best practices
• Expand Amelia’s value to clients in various industries around the world
• Foster user-centered culture, values, and methodologies
• Support multiple concurrent client projects and support cognitive product initiatives

Experience that will make you success:
• 2+ years working in user experience design
• 2+ years experience in client management
• Experience with user research, prototyping, and storyboards or content strategy
• Interest in new and emerging technologies like machine learning, AI, IoT, and VR
• Exceptional communication, collaboration, and presentation skills
• Optional: Some coding knowledge (e.g., html, CSS, java, python, SQL) can be practically and conceptually helpful

IPsoft is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions.

Our engineers are exposed to a wide variety of technologies and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.

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