Uber is hiring a Senior Product Manager, Conversational AI

United States (California)

FULL-TIME
Posted 26 days
As a Product Manager for Customer Obsession, you will be responsible for the strategy and development of the conversational automation platform to drive exceptional customer care experiences across mobile and web for consumers, earners and businesses using Uber. You will be using best of breed technologies, and design thinking to accomplish this at a scale that has never been done before in the industry

What the Candidate Will Do

  • Lead product strategy and development to enable launches of chatbots for eaters, couriers & drivers
  • Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
  • Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, customer behavior or other business metrics. Solicit and welcome critical feedback
  • Make tradeoff decisions based on technical and business insights and experimentation
  • Monitor and measure launched products and feed insights back into product development process to drive growth
  • Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders

Basic Qualifications

  • A computer science undergraduate degree or other engineering degree equivalent
  • 8+ years of product experience, with demonstrated ability delivering highly successful and innovative products or platforms with your signature all over them
  • Data-driven decision-making ability, design thinking, and customer-centric approach to building, experimenting, and iterating products

Preferred Qualifications

  • Experience with conversational AI, customer support, and/or CRM platforms
  • A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
  • High standards across the board - from your own contributions to the people you work with to the products you work on
  • Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up
  • Passion for Uber's mission and the company's hybrid technology/operations nature
  • A deep desire to grow and learn

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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