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Conversational AI Designer - CGI
United Kingdom (London)

Do you have a passion for AI, eager to use your skills to create innovative new customer experiences?

The customer experience focus is changing from not only building simple, easy to use systems but towards systems that can provide the fastest time to value. Conversational AI and Machine Learning is at the heart of this and we need your skills to help build experiences that provide tangible, real outcomes through meaningful, contextual system led conversations.

By joining CGI you can bring your own ingenuity and creativity to the table and your ideas will be heard and taken seriously. Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. We’re also resilient. If you join us you’ll be joining an IT company that is highly driven but also practical, giving you confidence in the way we run our business and your choice to be part of it.

Your future duties and responsibilities:
You will work on innovative customer experience projects in the field of Natural Language Processing (NLP) and Machine Learning, responsible for creating and delivering conversational flows for customers that empower tangible, outcome orientated customer experiences that improve time to value and reduce complexity. The role will place you in a pioneering position, driving innovative change and you’ll also be an important point of contact, actively involved with multiple stakeholders and project management.

Required qualifications to be successful in this role:
• A Degree level education, preferably within a computing or science domain
• Experience with driving change in customer experience or online optimisation
• Evidence of designing conversational flows
• Familiarity with one or more conversational AI platforms
• Knowledge of NLP technologies and new NLP-based ideas on how existing Intent Classification can continue to be enhanced and scaled up
• Understanding of API led microservices architecture and how APIs can enhance conversational experiences
• Analytical capabilities to extract insights from data.

What you can expect from us:
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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