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Software Engineer, Telephony - PolyAI
United Kingdom (London)

We’re looking for someone passionate and creative to join our team in creating innovative conversational AI products for customer service. Collaborating with other engineers, your responsibilities will involve building an in-house telephony pipeline for our conversational AI products.

Over the next 12 months you will be:

• Joining our infrastructure team, and have a direct impact on our telephony infrastructure.
• Developing an in-house Asterisk telephony server to support our conversational AI products from the ground up.
• Integrating the Asterisk server with 3rd party ASR providers and our AWS services.
• Deploying the Asterisk server to our cloud and improve latency and system robustness.
• Maintaining deployments and working on new telephony features.
• Leading the telephony integration project with our enterprise clients.

Minimal Requirements
• 2+ years of Experience in Asterisk Telephony Server, including installation and maintenance of an Asterisk deployment.
• Experience in working with SIP RFCs & audio codecs.
• Ability to troubleshoot, analyze, and resolve VOIP related problems. Identify root causes and recommend workarounds.
• Working knowledge of WAN & LAN networks specially SD WAN, MPLS, VPN.
• Working proficiency in verbal and written English

Preferred Requirements
• Understand fundamentals of Linux system administration.
• Understanding of security with regards to SIP.
• Understanding of enterprise VOIP architecture including intermediary devices relating to SIP & VOIP networks.
• Familiarity with VOIP CTI integration methods
• Experience with monitoring SIP services.
• Experience with one or more cloud services: AWS, GCP, Azure
• Experience with one or more programming languages such as Python, Golang, JavaScript, Java or C/C++

PolyAI aspires to lead the digital transformation of customer services through conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers.

Come do the best work of your life here at PolyAI!

25 days holiday pay, 10 days working from home allowance, pension scheme, health & dental insurance

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