Our mission: make e-commerce more personal by putting conversation at the heart of customer experience. This is why we are building a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience, by enabling highly personalized customer conversations. Our Conversational AI chatbot acts both as a first-line customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service efficiency.
Who you’ll be working with
At Heyday by Hootsuite, we're a fun mix of passionate and smart developers, designers, marketers, product managers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. Here we emphasize collaboration, transparency, integrity and empathy.
What you’ll do
You’ll build serverless microservices and design data architecture in an environment where AI and chatbots reign supreme. You’ll be the owner of your code with a devops mindset.
Your main responsibilities:
- Build complex and asynchronous systems at scale
- Design and implement Restful and Websocket APIs
- Optimize code and data architecture • Create highly generic features
- Integrate third party APIs to add bot functionalities
- Build tooling so we are more efficient
- Work with various modern cloud services
What you’ll need
- 8+ years as a software developer including product-side experience
- Programming knowledge in Node.JS or TypeScript
- Skills developing cloud-based product using AWS
- Resourcefulness with debugging in asynchronous environments
- Comfort and experience with micro service architecture
- Experience with CiCd and automated tests
- Eagerness to develop complex applications
- Create automated tests and deployments for your modules
- Ability to work in English and/or in French In other words, you are a motivated, autonomous, detailed-oriented professional person who loves teamwork and solving problems within and across teams. You have a growth mindset and you’re generous with your knowledge sharing to help others grow. Above all, you love changes and a dynamic work environment!
Why Join Heyday by Hootsuite?
You’ll work on an innovative product. You’ll learn new skills and grow your expertise while being constantly challenged in a fast-paced work environment. But you won’t do it all alone, and you’ll be able to count on the support of your team to help you do your best work! Although we are a fast-growing start-up, we understand the importance of having a work-life balance, and you'll be surprised to see how much we can accomplish while remaining calm and positive :)
Difference help us grow
Heyday is an equal opportunity employer that values diversity. Here you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. We seek different perspectives, experiences and opinions. We embrace diversity because we genuinely believe that it helps us grow and innovate.
In all we do, our six guiding principles light the way
- Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
- One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
- Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
- Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
- Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
- Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies