We are looking for a Senior Conversation Designer to join our Expert Services Team. Conversation designers create intuitive and intelligent experiences across multiple text and voice channels. Their role is to define conversational experiences that drive business outcomes by meeting the needs of end users.
Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the platform. Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.
Senior Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies. Senior designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy.
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Your background
Requirements:
- 5 years of experience designing conversational interactions for both text and voice channels. IVR and call center experience is a plus.
- Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.
- Experience balancing user needs with technical constraints and business goals.
- Strong analytical skills. High level of initiative, self-direction, and willingness to learn.
- Proficient in User Experience Design (UXD) practices including user research, iterative design, usability testing, and tuning.
- Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody).
- Technical knowledge of speech and language technologies (NLP, ASR, TTS).
Education:
Masters or Bachelor’s degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience.
$150,000 - $180,000 a year