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Sr. Conversational AI Content Strategist - Bank of America
United States (Charlotte, North Carolina)
Full-time

As a member of our XD AI team you will work on Erica, Bank of America’s conversational commerce platform. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. We’re a new and growing group looking for curious, action-oriented teammates who can pivot quickly and wear many design hats.

We’re looking for a talented content designer/content strategist to drive end-to-end product ideation and conversation design with brand flair. You’ll deliver detailed content matrices under tight deadlines, support your teammates with peer review/editing, and actively grow our content style guide and content inventories (voice, tone, lexicon, etc.).

Required Skills:
• 6+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR
• A portfolio with content-first design examples that represent how content drives the end-to-end user experience
• A track record of applying strategy, user-centered approaches and insights to your work
• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
• Experience delivering detailed copy decks, including edge cases, versioning and metadata
• Flawless grammar and syntax; ability to embody the brand tone and voice
• A knowledge of design principles, standards and UX best practices
• Strong proficiency in Microsoft Excel
• Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders

You might be an ideal candidate if you:
• Are a self-starter with solid organization skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change
• Actively engage at all points of the product lifecycle from concept creation to launch
• Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem, brand voice and platform strategy
• Collaborate and builds rapport with design, product and tech partners in an agile environment

Desired Skills:
• Bachelor’s or Master’s degree in a writing-related discipline
• Project management experience
• Experience working with documentation and content management tools (e.g., Jira, Confluence, Oculus, MS Office, SharePoint, etc.)
• Financial or similar industry experience
• Agile experience
• Script writing or experience for other media such as TV/cinema/radio
• Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

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