Zendesk is hiring a Lead Product Designer, Conversation Labs

Canada (Ontario)

Posted about 1 month
As a Lead Product Designer for our new Sunshine Conversations Labs team, you will work with a cross-functional team to deliver a unique client co-creation experience to accelerate client transformation towards messaging. You will lead user experience and the design of customer journeys for prioritized use cases and minimal viable solutions in consultancy model.

What you get to do every single day

  • Work on a variety of projects throughout the year, championing design thinking, educating others and putting your design skills to use all the way from the initial opportunity framing workshops to minimum viable product deliveries
  • Synthesize research, client insights and requirements to craft user experiences that connect people with products, services and brands
  • Plan, lead and facilitate design thinking workshops using modern methods and tools for clients and Zendesk collaborators
  • Apply human-centric approaches to ensure all features add customer value, achieve the desired client impact and accelerate their messaging transformation
  • Turn ideas into reality with a focus on innovation and development of new processes, ways of working, and technology
  • Live and breath messaging, thinking about how conversational experiences can transform end-to-end customer relationships for leading brands around the world

What you bring to the role

  • A vast amount of professional experience in designing consumer or business SaaS applications (Enterprise is a plus)
  • Highly skilled in UX Design with an emphasis on the early-stages of the design process (advocacy, workshop facilitation, research, solution design) and driving innovation
  • Deep experience in a client facing role, including workshop facilitation where you’ve guided non-designers through new ways of working, anticipated client needs, and worked with peers and executives to help the client have an excellent experience
  • Proactive self-starter comfortable in an agile environment
  • A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish

Preferred qualifications

  • Nice to have - Experience working on conversational products
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