Jobs for Voice
Discover and apply for all jobs in the Voice User Interface community.
Conversational AI Lead - Deloitte
United States
Full-time

In this age of disruption, organizations need to navigate the future with confidence by tapping into the power of data analytics, robotics, and cognitive technologies such as Artificial Intelligence (AI). Our Strategy & Analytics portfolio helps clients leverage rigorous analytical capabilities and a pragmatic mindset to solve the most complex of problems. By joining our team, you will play a key role in helping to our clients uncover hidden relationships from vast troves of data and transforming the Government and Public Services marketplace.

Work you’ll do
At Deloitte, you’ll lead Conversational AI projects and programs, which may entail overseeing teams that gather requirements, design, build, and maintain Conversational AI solutions for a variety of conversational interfaces for government clients.

As a Conversational AI Lead with expertise and experience in conversational AI technologies, you’ll:

• Establish and execute project management approach, including project plans, delivery timelines, milestone tracking, SDLC (e.g., agile methodologies), quality and risk monitoring and mitigation plans, etc.
• Oversee team who gather requirements, design flows, and write content for IVR, VUI/voice user interfaces, Virtual Assistants, Chatbots, and omnichannel conversational interfaces
• Drive and own persona definition, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, and definition of support procedures
• Work with engagement leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow consultants to strategize, design, and deliver enterprise conversational AI solutions
• Collaborate with clients, partner professional services teams, and project leadership to identify business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities
• Contribute to content strategy guides, implementation playbooks, etc.
• Design and deliver POCs, demos, prototypes, and sales collateral in alignment with engagement and practice leadership and sales executives across the firm

The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Analytics and Cognitive (A&C) offering is responsible for developing advanced analytics products and applying data visualization and statistical programming tools to enterprise data in order to advance and enable the key mission outcomes for our clients. Our team supports all phases of analytic work product development, from the identification of key business questions through data collection and ETL, and from performing analyses and using a wide range of statistical, machine learning, and applied mathematical techniques to delivery insights to decision-makers. Our practitioners give special attention to the interplay between data and the business processes that produce it and the decision-makers that consume insights.

Qualifications
• Bachelor’s degree required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 3+ years of relevant work experience in conversational design in or around contact centers and/or enterprise virtual assistants
• 2+ years’ experience leading workstreams or small teams
• Experience collaborating with Conversational AI and contact center developers, architects, and other relevant team members
• Fluent in design thinking and conversation design methodology
• Experience with requirements gathering, documentation, and tracking
• Experience designing and delivering conversational AI MVPs, pilots, and POCs
• Demonstrable experience designing and/or deploying voice and/or text-based conversational flows for virtual agents or virtual assistants
• Deep understanding of software development lifecycle and agile delivery methodologies
• Understanding of natural language technology, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
• Experience scripting video and creative materials for POCs, marketing demos, and interactive sales collateral
• Travel up to 25%

Preferred:
• 2+ years of consulting experience on VUI/IVR, and/or conversational AI projects
• Certification or expertise in at least one of the following platforms:
• Amazon Lex / Alexa; GCP Dialogflow ES, CX or CCAI; IBM Watson, IPSoft Amelia, Kore.ai, Nuance Nina, Salesforce Einstein
• Amazon Connect, Genesys, Twilio, NICE inContact, Five9, 8x8, Avaya
• Ability to work independently and manage small engagements or parts of large engagements
• Strong oral and written communication skills; presentation skills (MS Office, PowerPoint, Visio, etc.)
• Strong problem solving and troubleshooting skills with mature judgement

How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Apply Share on Twitter