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Senior Conversational Designer - Yellow.ai
India (Bengaluru)
Full-time

Yellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more. We have offices in 6 countries and have clients across 27 countries.

Responsibilities
• A knack for knowing how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understand.
• Adept at using language that is compelling, concise, and friendly to guide a user through a digital experience.
• Push and evolve visual frameworks and patterns based on brand guidelines across multi-channel.
• Design conversation flows for chatbots with their brand's voice, tone and user's empathy.
• Review the Chat & Voice Bots to improve the quality, process & steps while interacting with the user.

Skills what we look for
• Bachelor’s Degree or higher in English, Psychology Journalism, Communications, Marketing, Information Science, Design, or related-field.
• 3+ years experience in Customer Service or Must have experience with one or more Chatbot platforms.
• Excellent language ability to copywrite with proper punctuation and grammar.
• Curiosity and commitment to testing new ideas and innovating to drive business results.
• Work on multiple projects at one time, using strong communication (verbal & written) skills to manage time and expectations in a fast-paced environment.
• Should be able to work with cross-functional collaboration in a client-centric, multi-culture global teams and teams virtually.
Knowing other Indian or Foreign Languages would be an added advantage.

Our offer
• Competitive Salary
• Remote-friendly, global team
• Buddy program to make new joinees comfortable before they officially join
• Flexible working schedulesLaptop assigned - Mac or Windows - whatever helps you work best!
• Best-in-class health insurance for self and family
• Professional on-line counselling on mental and emotional wellness
• Flexible vacation policy including parental leaves
• Monthly home WiFi stipend
• Allowance to build your ideal WFH setup

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