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Conversational Design Intern - FRSH
United States (NY)
Internship

Interested in developing scripts and user flow for Chatbots that help millions of users each month? Are you passionate about the future of conversational UX/UI design, up on the latest trends, and aware that Chatbots represent the next paradigm shift in tech? Fresh Digital Group [FRSH] is looking for a Conversational Design intern to help create the voice and personality of our artificially intelligent virtual assistant. You’ll help develop the dialog and user flow that defines customer interactions with our chat module, which serves millions of users per month, and work alongside our skilled design team to learn about the future of voice and digital, and UX/UI designs role in that future. Design is at the center of everything we do here at FRSH, and your job as Voice User Interface Design intern is imperative to our mission.

As a Conversational Design intern, you will assist the design team in taking complex tasks and problems and transform them into accessible and easy-to-use designs for people around the world to use in our chat bots. You will collaborate with all aspects of the company throughout the entire design process, and ultimately help create a final product that connects humans to technology and digital systems in a new and effective way. In addition, you will assist designing the voice user interfaces and help create dialogue for FRSH’s extensive and growing list of Alexa, Google Home, and Cortana skills to effectively guide users through their chatbot experience. This is a unique position, because you will learn how to engage creatively with a voice only interface rather than a screen.

A passion and a desire to join and lead a team that is on the cutting edge of all things tech is a MUST. If you love design, and can write convincing dialog that keeps readers invested in the conversation, and are up for the challenge we want to hear from you!

Responsibilities
• Assist in creating and developing detailed storyboards, mockups, and prototypes which effectively communicate voice interaction and design ideas
• Help create a conversation script for Alexa, Google Home, Cortana and other Chatbots
• Collaborate with team members to develop a voice user interface design which ensures a consistent brand-experience for users
• Help create a consistent, recognizable character that comes to life
• Design a complete set of conversational UI assets
• Collaborate with developers, product and design teams
• Learn when to simplify language to communicate ideas and when to use specialized language to establish credibility
• Learn how to empathize with users across a wide range of subjects

Qualifications
• Thrive in a fast paced, high intensity, start-up environment
• Team player who is happy to pitch in, learn new skills wherever possible, adaptability is a MUST
• Communicate clearly and think quickly
• Knowledge/awareness of UX/UI principles
• Extensive knowledge of the English language, strong writing skills and impeccable grammar
• Technical knowledge of the mechanics of speaking vs. writing
• Interest in writing dialogue, experience with creative writing and editing for dialogue, user interaction, character development
• Proficiency in Microsoft Office and Adobe InDesign
Strong research and editing capabilities
• Pursuing Bachelor’s degree in related field

What FRSH offers
• One on one mentoring
• Constant exposure to digital thought leadership
• Access to Sr. leadership
• Professional skills building, you will learn accountability
• Strong cross industry network development
• Action plan for career goals
• Multiple Routes to Leadership
• Real opportunity for accelerated growth

About Fresh Digital Group
This starts as unpaid, and that could be a semester-long internship or become paid sooner. We are hoping you are the best opportunity for hire. A very flexible schedule of 3-5 days/week. College credit is offered. Qualified graduates will be considered for a full-time position upon completion of internship.

If you feel like you are a good fit, you must include any relevant projects and your cover letter, where you tell us a little about yourself and why you think you’d be a great addition to our team!

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