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Senior Conversation Designer - GoDaddy
United States (California)
Full-time (remote)

The Digital Care team, responsible for supporting and educating customers through innovative content solutions, is looking for a conversation designer with a proven track record in delivering excellent customer experiences to join our conversation design team. Bring your experience to help us mature our chatbot, bring it in front of a broader audience, establish our voice and best practices, and ensure customers have an extraordinary experience. We’ve developed industry-leading, innovative chatbot solutions in this nascent field. We want you to help us take it to the next level.

What you'll get to do...
• Own every stage of the conversation design process, from research and design to conversation scripting and testing.
• Collaborate with product management, developers, content writers, and other stakeholders across the company.
• Research, analyze, and experiment with new ideas regularly.
• Assist in maintaining and training of NLP algorithms.
• Track KPIs, monitor chatbot health, and use data to make continuous improvements for bot effectiveness against KPIs.
• Balance multiple projects at once, while keeping track of priorities and meeting deadlines.
• Contribute input to the localization process for our global audience.
• Document best practices, process overviews, and style guides.

Your experience should include...
• 2+ years as a conversation designer.
• 3+ years in the conversation design, writing, research, or data analysis space.
• Customer-obsessed with a passion for delivering incredible user experiences.
• Applied knowledge of conversation design principles.
• Understanding of NLP, training ML models, and payloads.
• Team-oriented spirit and willing to collaborate.
• A strong portfolio of example work.

We've got your back...
Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us...
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

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