Amelia is hiring a Conversational Designer

United States

FULL-TIME NLU
Posted 30 days
Amelia is looking for an experienced Conversational Designer with a strong background in client management, information systems, and design thinking.

The cognitive revolution has arrived. Automation and cognitive technologies are shaping the future of IT and business operations, and IPsoft is at the forefront of this massive shift in the way we live and work. If you want to be part of the future, IPsoft is the place to be. Innovation is our passion, and IPsofters at all levels have the opportunity to be creative and to be challenged.

Collaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.

We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational AI. Our mission is to pair humans and Digital Employees to unleash human creativity and deliver business value. With our industry-leading AI solutions, we help companies around the world create deeper human connections with their customers, employees, suppliers and partners. If you want to be a part of the future, Amelia is the place to be.

Role Description

You have a portfolio of work with content that enhances and simplifies the overall user experience, ideally with some examples of interactive/conversational copy. You are no stranger to shepherding clients away from bad ideas and you are adept at navigating a range of personalities and working styles.

Our product, Amelia, is a conversational AI platform that works with people to resolve real problems and needs. Amelia interprets users’ natural language, infers intent and context, applies logic, integrates into enterprise data systems, performs automated tasks and more.

Depending on the project, Conversation Designers may be involved in all aspects of the Amelia lifecycle — from blank canvas possibilities through concept prototyping to client discovery, implementation, and maturation.
Successful Conversation Designers are comfortable with the unexpected, never losing enthusiasm or a keen determination to produce results.

As a Conversational Designer you will
  • Have meaningful influence on the organization: we’re searching for someone to push our thinking on Amelia’s value to current and future clients in industries around the world.
  • Foster user-centered design and research culture, values, and methodologies.
  • Support multiple concurrent client projects and a small team of colleagues.
  • Mine insights and opportunities through workshops, research, and interviews.
  • Design business processes led by an understanding of both business requirements and end user needs.
  • Work alongside NLU architects to understand users’ speech and respond appropriately
  • Develop conversational copy; plan write and edit dialog that allows Amelia to offer exceptional user experiences  
  • Review client chat logs, transcripts, recordings, and research to improve implementations.
  • Work towards continual process improvement, measurement, and benchmarking, with the goal of scaling solutions   across industries.
  • Uphold and evolve internal knowledge sharing, content standards, and design principles

Qualifications
  • 4+ years working in the field of design
  • 4+ years working with and managing clients and senior leaders
  • Training and/or certification form UX Content Collective, Conversation Design Institute, or similar education programs
  • Portfolio of past design work (optional, but preferred)
  • Exceptional communication and presentation skills, (near) native English speaker
  • Ability to handle multiple tasks and competing priorities with tight deadlines
  • Strong writing or editorial experience

Salary: $90,000 - $120,000K

Amelia is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions.

Our employees are exposed to a wide variety of technologies, and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.
IPsoft is a true meritocracy. Each employee’s contribution is essential to our overall success, and those who work hard reap the rewards of their efforts. We believe in developing talent and promoting from within. Many of our managers and senior staff members started in junior positions.
 
Our engineers are exposed to a wide variety of technologies and we encourage them to learn new skills. Each day brings different challenges, and our team thrives on the variety and intensity of our workplace. It’s a dynamic environment fueled by the energy of our staff.
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